Initial Registration Created September 28, 2011
Questions & answers

Good questions. Clear answers.

Search by the problem, the price, the license, or the next step.

Residential

Repair

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Why is my AC blowing warm air?

Check that the thermostat is set to cool. Look at the filter and make sure indoor vents are open. Warm air can have several causes. A trained pro should find the cause before naming a repair.

Why does my AC keep shutting off?

A dirty filter, a control problem, or a drain issue may cause short runs. Write down when it happens. Do not keep restarting a unit that trips a breaker.

When should I call someone?

Call a pro if basic checks do not help, water is leaking, or the unit makes a new loud sound. If you smell gas, see smoke, or feel unsafe, leave the area and call emergency help.

Residential

Replacement

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Should I repair or replace my system?

Look at the age of the equipment, recent repairs, comfort, and energy bills. Ask for a written repair option and a replacement option. House age alone cannot answer this question.

What size system do I need?

Ask for a home load calculation. That is a check of how much heating and cooling your home needs. Square feet alone do not show the full picture.

How do I compare proposals?

Compare the model, size, labor, duct work, permits, removal, testing, and warranty. Make sure each bid covers the same work. A lower price may leave out work you need.

Residential

Costs

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What affects repair and replacement costs?

The needed work, equipment, home layout, access, local labor, permits, and duct changes all affect the price. Get a local written quote after the pro checks your home.

What should an estimate include?

Ask for the problem, planned work, parts, labor, taxes, permits, payment schedule, and warranty. Ask which costs could change.

Should I get a second opinion?

For a large planned repair or replacement, another written opinion can help you compare the cause, options, and price. Do not delay emergency safety work.

Residential

Maintenance

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How often should equipment be serviced?

Use the maker’s service plan and ask your pro what your system needs. Heating and cooling checks often follow the seasons. Heavy use may need more care.

What can I safely check?

Read the thermostat, check an easy-to-reach filter, and keep indoor vents clear. Follow the maker’s guide. Leave wires, fuel lines, refrigerant, and inside repairs to a trained pro.

What can my home’s age tell me?

Age can help you ask about old ducts, insulation, past updates, and service records. It does not tell you the age of the AC, prove damage, or mean you need a new system.

Residential

Systems

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What is a heat pump?

A heat pump moves heat. It can move heat out of your home to cool it, or move heat in to warm it. The right choice depends on your home and local weather.

How do central AC, furnaces, and ductless systems compare?

Central AC cools through ducts. A furnace heats. A ductless system serves one or more areas without a full duct system. Ask how each option fits your rooms and goals.

Which brand is best?

The right size, good installation, service support, and warranty matter along with the brand. Compare full proposals instead of picking by a logo alone.

Residential

Indoor air quality

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Why is my house humid?

Water leaks, poor air flow, and equipment issues can add moisture. Tell a pro where and when you notice it. Fix the cause rather than covering it up.

What do filters do?

Filters catch some particles. Ask which filter fits your system and how often to check it. A filter alone does not fix a water leak or a mold problem.

Who evaluates moisture or mold concerns?

An HVAC pro can check the HVAC system. In Texas, mold assessment and mold cleanup have separate regulated roles. Use the Texas verification guide to check the right role. Routine mold testing is not always needed.

Residential

Financing

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How do financing offers work?

An offer may include interest, fees, and a set time to pay. Compare the APR, full amount paid, and late-payment terms. APR means the yearly cost of borrowing, including certain fees.

Is no interest the same as deferred interest?

No. With deferred interest, you may owe interest back to the purchase date if you do not pay the balance in time. Read the offer and ask the lender to explain it.

How do warranties and incentives work?

Ask what a warranty covers, for how long, and who handles a claim. Ask if labor is covered. Check any rebate with its official program before counting it in your budget. Eligibility and programs change.

Commercial

Commercial service

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What should a maintenance agreement cover?

List the equipment, visits, tasks, filters, reports, and excluded work. State who pays for parts and extra calls. Ask what happens when a unit fails.

How do we compare response commitments?

Ask when the response clock starts, which hours are covered, and what response means. Arrival, diagnosis, and repair are different promises.

How do we compare proposals?

Give each bidder the same equipment list and service needs. Compare the full scope, response terms, reporting, and exclusions.

Commercial

Commercial systems

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What should we know about rooftop units and chillers?

Record the model, age, condition, capacity, and service history of each unit. Ask your provider which issues affect comfort, operating cost, and reliable service.

Why do ventilation and controls matter?

Ventilation manages outdoor air. Controls help run the system. Have a qualified pro check that settings and schedules fit how the building is used.

Can a residential contractor handle our building?

Check the provider’s license scope, insurance, and experience with your system. A home service background alone does not show the skills needed for your building.

Commercial

Commercial budgets

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How do we budget for repairs and replacement?

Use equipment condition, service records, written bids, and your business needs. Separate yearly service costs from major replacement costs.

How do we budget for downtime?

Ask which areas would be affected, how long work could take, and what backup plan is possible. Include staff, tenant, and operating needs.

What should a commercial bid include?

List equipment, labor, permits, access, controls, testing, disposal, schedule, exclusions, warranty, and payment terms.

Trust & business

Texas verification

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How do I check a Texas HVAC license?

Use the official TDLR search. Match the license number and name. Read the status and allowed work. Ask how the license holder is connected to the company.

What does a regulatory record establish?

It shows what the agency recorded at that time. A current license does not prove every job was good. A complaint is an allegation; a final order is a formal outcome.

Does a technician credential allow independent contracting?

A technician credential is different from a contractor license. Check the credential and supervision rules for the work. Do not assume a technician can contract independently.

Trust & business

For HVAC companies

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How do I find approved education?

Choose your state and license type. Check the official rules and approved course list. Our industry lessons help your team learn, but do not count as license renewal credit.

How do I get a lead page?

Preview a page with your company name. Tell us your service area and the work you offer. Business and license claims need review before a page can be presented as verified.

What does a claimed profile mean?

It means a company has supplied information and asked to manage its page. A claim is separate from a license check. Paid placement must be labeled.

For buildings & businesses

Comfort is good for business, too.

Service plans, building systems, and budgets for your facility.

Visit the commercial division