Commercial service
Keep the building ready.
A clear service plan helps you manage work, response times, and costs.
Your questions, answered
What should a maintenance agreement cover?
List the equipment, visits, tasks, filters, reports, and excluded work. State who pays for parts and extra calls. Ask what happens when a unit fails.
How do we compare response commitments?
Ask when the response clock starts, which hours are covered, and what response means. Arrival, diagnosis, and repair are different promises.
How do we compare proposals?
Give each bidder the same equipment list and service needs. Compare the full scope, response terms, reporting, and exclusions.
Your next three steps
1Build an equipment list.
2Write the same scope for all bidders.
3Set reporting and response terms.
Editorial guidance · Updated October 12, 2026 · Sources & scope