Better Service Academy · Texas evidence

Learn from the problem. Improve the job.

Five years of Texas reports. Five short lessons. A better way to serve customers.

The evidence behind the learning

A clear reason
to raise the standard.

Unlicensed contracting was the largest listed disciplinary violation category in each of these five reports.

249reported unlicensed-contracting disciplinary violations

$1.55Mtotal penalties assessed across the ACR program

Fiscal-year totals. These are not unique companies. Penalties assessed are not the same as penalties collected.

Explore the reports

FY2021

FY2022

FY2023

FY2024

FY2025

Opening allegations and disciplinary outcomes are different measures. A case can include more than one violation.

Your learning path

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Lesson 1 · Contracting without a license

Check the license first

249 reported disciplinary violations across FY2021–FY2025.

A license check belongs before the job, not after a complaint.

Match the license number and holder with the official record.

Check that the planned work fits the license scope and endorsement.

Record the check date and who supervises the work.

Quick check

When should your team check the right contractor license?

The five-year record

Fiscal year	Cases opened	Cases closed	Pending at year-end	Penalties assessed	Unlicensed disciplinary violations
FY2021	895	896	736	$376,125	39
FY2022	854	1,093	500	$330,750	58
FY2023	866	811	555	$224,000	45
FY2024	860	738	677	$190,375	37
FY2025	1,124	1,128	673	$426,250	70

Source: TDLR ACR complaint statistics, FY2021–FY2025, pages 1–2. Read the official reports

Cases include consumer, department, and criminal-history work. Broad complaint totals must not be labeled as homeowner complaints. Allegations are not findings. These aggregate reports do not establish any individual contractor’s history.